Comfortable amenities were overshadowed by unstable shower temperature issues during my stay.

The check-in process was smooth and the reception staff were friendly, which initially gave a good impression. the room, although bright, had dirty and grimy walls that could use a thorough cleaning. After returning at night, there was a long wait at the bar, and the drinks were overpriced. a fellow guest even commented on the sudden closing of shutters. The shower only had two extreme temperature settings, raising health and safety concerns. Small dishes were decent, but more attention to room maintenance could make this place truly great.

I really enjoyed my stay, especially when I took advantage of the sauna and steam room after a long day. The spacious executive double room was comfy, making it a perfect base for relaxation. Just a heads up, the breakfast could use a bit more variety, but it still hit the spot! 😊

The atmosphere in the bar was lively and inviting.

The £5 parking charge was unexpectedly classified as two days.

The cozy ambience was a standout! I really loved the attention from the staff, making my business stay pleasant, but the wi-fi could be better. 😊

We took our kids to Alton Towers, and the hotel was perfect for unwinding after a fun day. The staff really went the extra mile, making sure our room was clean and offering quick service. The food was delicious and the vibe was super family-friendly.

My kids wished there were more activities specifically for them.

I was delighted with the warm ambience, beautifully decorated common areas, and the welcoming atmosphere that truly made my stay enjoyable and comfortable. The staff were particularly attentive, ensuring all my needs were met with care.

Improved accessibility features for seniors would be great.

The stay was comfortable with well-appointed amenities and a cozy atmosphere. The staff were attentive and responsive, aiding with my business needs efficiently. the breakfast offered a great selection of fresh options, including pastries and juices, which set a positive tone for my workday.

The Wi-Fi connection was occasionally unreliable.

The location was convenient for our plans, though the staff were quite inconsistent. some were friendly while one bartender seemed quite disinterested. The room itself was comfortable, yet it had a few quirks like an odd flushing toilet. an adequate experience for a night away.

Large rooms and friendly staff!

I had a pleasant stay with large and comfortable rooms that made my experience enjoyable. The staff were attentive and eager to help with any requests, contributing to a welcoming atmosphere. the shower temperature was quite unstable, making it difficult to enjoy a relaxing shower.

I had a delightful stay with a spacious room and a fantastic Jacuzzi in the bath, which made my evenings much more relaxing! The bar had the cheapest beer I encountered during my travels, and the dinner buffet was absolutely delicious. I'd definitely choose this place again for the unique features!

Convenient proximity to local attractions, with easy access to nearby dining options. The on-site bar offered a lively atmosphere that added a nice touch to the stay.

First room experience included a broken toilet seat and a blocked bath, giving off a neglected vibe. The second room, while better, had cleanliness issues, like an unmade bed and worn linens that raised hygiene concerns. noise from events disrupted sleep quality, making it difficult to enjoy a restful night after a long day.

i've stayed in stoke-on-trent before and this time at best western was even better than expected, especially for valentine's day. the room was well-appointed with a lovely, cozy ambience, and the staff went above and beyond to make us feel special. everything from the service to the tasty breakfast was spot on.

wi-fi connection was inconsistent.

The stay was enjoyable, especially since I had planned to visit the Potteries Museum and Art Gallery nearby. The large and comfortable room provided a nice retreat after a busy day. One highlight was the lively atmosphere in the bar, which made for a fun evening. I did encounter some issues with the parking charge, as the £5 fee was unexpectedly classified as two days.

Good gym and swimming pool facilities, a pleasant surprise for a budget spot. Clean and comfortable room, even if it felt a bit cramped.

Shower required a solid ten minutes to yield hot water, which became a hassle. Breakfast felt pricey for the limited selection, no soya or lactose-free milk available. The room décor appeared tired, with some curtains needing an update that definitely shows age. A bummer to pay extra for parking when it’s a budget stay.